Let the troubleshooting begin.

I quickly determined that the issue was with Internet Explorer, as the image showed up in Firefox and Chrome. So I did a Google search to see what documentation is out there.

Several places suggested it may be a permalink issue. I tried it just to make sure, but that was not the answer in this case.

Upon further searching I found the issue on the Microsoft Support page. These are all great suggestions, but still didn’t fix my problem.

So, back to the drawing board – the Photoshop drawing board. I thought maybe I should rename the file or try a different file format, that maybe WordPress was getting confused because I had uploaded several versions of the file to get it just right.

As I was re-saving the JPG image, I realized the error of my ways. The file was in CMYK color mode. D’oh! I changed it to RGB color mode, re-saved, re-uploaded and voila! Instant fix!

It’s like magic.

What tipped me off? When you do a “save as” in CMYK color mode you have far fewer file format options to choose from than RGB color mode. I noticed my list was much shorter and then checked how the mode was set. Hopefully this will be helpful if you ever encounter this issue.